Refund policy

At Eumundi Style, we understand that shopping on the internet can be tricky, so we want to make sure you have a great experience with us! 

If you need to return something, we'll be more than happy to give you a refund, credit note, or exchange. 

ONLINE RETURN & EXCHANGE POLICY

  • For a refund, you must process your request via the Returns Portal on our website within 2 days of receiving it. 
  • For an exchange or credit note, you must process your request via the Returns Portal on our website within 7 days of receiving it.
  • Any returned item must be in perfect, unused condition, tags intact and with no damage to the item or the packaging. We reserve the right to decline returns if the item does not meet these conditions.
  • Change of mind refunds incur a restocking fee of $10.00 
  • Gift Vouchers, food items, beauty or personal care items, earrings and sale items are final sale, ie. non-refundable and non-exchangeable
  • Only full priced items can be refunded or exchanged.
  • Items purchased in promotional sales (eg. storewide percentage off) are able to be returned for exchange or store credit as long as return rules are met.
  • We do not refund original shipping fees and do not cover return shipping fees, the amount refunded will be less $10 for original postage fees.
  • We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.
  • Refunds will be processed via the payment method used in the original sale and may take up 3 - 5 business days to appear in your account, once the order has been received back to us.
  • Shipping charges will be waived only if the returned item is faulty
  • All returns must be processed through our returns portal.

OUR IN-STORE RETURN POLICY

We love it when you shop in-store with us and we're always there to help which is why we don't offer refunds in-store. But if you change your mind, come in and see our friendly staff who can help you exchange something or give you a credit note, within 14 days of purchase. 

Credit notes are valid for 3 years from the date of issue

ITEMS ON SALE/DISCOUNTED - RETURN POLICY 
All sales are final. We are unable to process a return, credit note or refund for you. All items have been priced accordingly.

 

PROMOTIONAL DAYS (when we offer a % off storewide, particular brand or participate in a Third Party event) 

No returns on sale items that have been further reduced. Full priced items, normal return policy applies.

DAMAGED & FAULTY ITEMS

Should your goods arrive damaged, please let us know as soon as possible. Damaged goods returns must be acknowledged within two (2) business days of receiving your order by emailing admin@eumundistyle.com.au . If you believe the item that you have purchased is faulty, please provide as many details and photos of the damage as possible.

Once we receive the items back for inspection, our office will contact you regarding a refund or replacement.

All returns must be sent to:

1/84 Memorial Drive
Eumundi
Q 4562

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